In the course of using the Platform which includes, but is not limited to, any of the websites/applications under the ‘EduFund’ domain or availing the products and services vide the online application forms and questionnaires, online consents and such other details required from time to time on the Platform, the Company and/or its affiliates may become privy to some of User’s personal information, including which may or may not be of confidential nature. The Company is strongly committed to protect the privacy of its Users and has taken all necessary and reasonable measures to protect the confidentiality of any customer information.
The Company may collect User Data (as defined hereinbelow) when the User visits, registers or sets up an account on the Platform. The User may browse certain sections of the Platform without being a registered member, however, to avail certain services on the Platform, the User is required to register with the Company.
The following information (“User Data”) may be collected from the User:
While registering on the Platform, the User may provide the information/documents which, inter alia, includes mobile number, email address, password, date of birth, gender, Permanent Account Number (PAN), passport or any other evidentiary document, signature, marital status, nominee details, financial information such as billing address, bank account details, credit card number, expiration date and/or other payment related details or other payment method data. All information disclosed by the User shall be deemed to be disclosed willingly and without any coercion. No liability pertaining to the authenticity/genuineness/misrepresentation/fraud of the information/documents shared by the User shall be on the Company nor it will be in anyway responsible to verify any information/documents obtained from the User.
The Company may ask the User to provide certain additional information on a case to case basis.
The Company or its affiliates may retrieve from User’s records available with third party including from Know Your Customer (KYC) Registration Agency (KRA) such as name, address proof, identity proof, father’s name, occupation, address or any other KYC details.
Further, if the User chooses to invest through the Platform, the Company may also collect information about his/her transactions including transaction status and details and his investment behaviour.
If the User downloads and/or uses the Platform through his/her mobile, the Company may receive information about mobile’s location, the mobile device, including a unique identifier number for the device. The Company may use this information to provide the User with location-based services including, but not limited to, search results and other personalized content. The User can withdraw his/her consent at any time by disabling the location-tracking functions on the mobile. However, this may affect the performance of certain functionalities on the Platform.
All transactional information including financial information gathered by the Company shall be stored on servers, log files and any other storage system owned by the Company.
The Company may also collect certain non-personal information, such as User’s internet protocol address, web request, operating system, browser type, uniform resource locator, internet service provider, aggregate user data, browser type, software and hardware attributes, pages he/she requests, cookie information, etc. which will not identify with the User specifically, while he/she browses, accesses or uses the Platform. The Company receives and stores such data, by the use of data collection devices such as “cookies” on certain pages of the Platform, in order to help and analyze its webpage flow, track user trends, measure promotional effectiveness, and promote trust and safety. The Company offers certain additional features on the Platform that are only available through the use of a “cookie”. It places both permanent and temporary cookies in User’s machine’s hard drive.
The Company may use data collection and tracking tools such as web beacons, pixel tags, embedded links, cookies, and other similar tracking techniques. Cookies allow the User to enter his/her password less frequently during a session on the Platform. Most cookies are “session cookies” which are automatically deleted from User’s hard drive at the end of a session. The User is always free to decline Company’s cookies if his/her browser permits, although in that case, the User may not be able to use certain features or services being provided on the Platform or he/she may be required to re-enter his/her password each time he/she logs in or access the Platform during a session.
The Company may automatically track certain information about the User based upon his/her behaviour on the Platform. The Company uses this information to do internal research on the User demographics, interests, and behaviour to better understand, protect and serve him. This information is compiled and analysed by the Company on an aggregated basis and not individually, in a manner that does not specifically identify the User.
If the User chooses to post messages on our message boards, chat rooms or other message areas or leave feedback, the Company will collect and store such information User provides to it. The Company retains this information as necessary to resolve disputes, provide customer support, respond to queries and inquires, and troubleshoot problems and improve the services.
With regard to security, the Company respects all information provided to it, and takes all reasonable steps towards protection of the same. The Company has implemented technologies with the objective of protecting User’s privacy from unauthorized access and improper use, and periodically review the same. When the User enters sensitive information on Company’s website/application, the Company encrypts the transmission of that information using secure socket layer technology (SSL). The Company maintains procedural safeguards to protect the confidentiality and security of personally identifiable information transmitted to it. The Company takes commercially reasonable technical, administrative and physical safeguards to protect information from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. Please understand, however, that no security system is impenetrable. The Company cannot guarantee the security of its databases or the databases of the third parties with which it may share such information, nor can it guarantee that the information User supplies will not be intercepted while being transmitted over the internet. In particular, email sent to the Company may not be secure, and the User should therefore take special care in deciding what information to be sent to the Company via email.
The Company may use the User Data, for the following purposes:
To provide and improve the services provided to the User on the Platform.
To improve the content and functionality of the Platform.
To open and manage User’s account on the Platform and provide access to different functionalities of the service that is available to him/her as a registered user on the Platform.
To resolve disputes and troubleshoot problems.
To solicit feedback from the User.
To collect money from User in relation to the services and to inform him/her about offers, products, services, and any updates on the Platform.
To take precautionary measures to protect the Company from any errors, fraud and other criminal or prohibited activity on the Platform;
To communicate any notices or changes in the services or use of the Platform or enforce and inform about the terms and conditions to the User.
To share any reports periodically or to contact the User via email, telephone calls, short message service, or electronic communication; and
Such other purposes as may be specified from time to time.
The Company will make reasonable efforts to preserve the confidentiality of User Data and may disclose the User Data in following circumstances:
Service Providers, Partners, Vendors & Consultants: In order to effectively carry out the services, the Company may utilise the services of vendors, referrers, advertisers, consultants or any other service providers/partners. The Company may share User Data with such service providers/partners etc. so as to allow them to provide their services.
Business transaction: In order to facilitate any business transaction or transfer, the Company may share or transfer User Data in connection with, or during negotiations of, any merger, sale of assets, financing, or acquisition of all or a portion of its business to another company.
With affiliates: The Company may share User information with its affiliates in compliance with the applicable laws in order to effectively carry out the services.
Compliance with applicable laws and/or required by a governmental or regulatory authority: The User information may be disclosed to the extent necessary: (i) to comply with applicable laws and to respond to lawful requests and legal process, or (ii) to protect the Company’s rights and property or rights and property of any other user, or (iii) to comply with any direction given by any governmental or regulatory authority.
The Company make no representations or warranties, expressed or implied, on products and services offered through the Platform. It accepts no liability for any damages or losses, however, caused in connection with the use of related services. It will not be liable for damages caused by any performance, failure of performance, error, omission, interruption, deletion, defect, delay in transmission or operations, computer virus, communications line failure, and unauthorized access to the personal accounts. It will not be responsible for any technical failure or malfunctioning of the software or delays of any kind. It will also not responsible for non-receipt of registration details or e-mails. The User shall bear all responsibility of keeping the password secure. The Company will not be responsible for the loss or misuse of the password by any un-authorised person taken from the User.